Refund & Exchange policy

Refund & Exchange Policy

Cancellation of the order can occur within the period of preparing the shipment & before dispatching it by the courier, once the customer receives the shipping confirmation email, cancellation cannot be processed. Customers have the right to refuse the shipment by the courier.

You can cancel your order when your order status is set as “ordered” before it’s shipped. To cancel, simply send us a request on info@sugabb.com.

If you order has already been processed and shipped, please wait for the courier to contact you then inform them about the cancellation.

Refund takes 5 to 7 working days from the date of cancellation or receiving the returned product.

Exchange or Return

Products must be returned in their original condition and unfortunately SUGABB.com will not accept products returned that have been opened or used unless the product is damaged or defective.

The Customer will be required to pay for the courier service to return the product and also provide SUGABB.com with all information requested by SUGABB.com for the return and refund to be processed.

Specific requirements for any Product Exchanged or Returned

The Customer must ensure that the product is returned in its original packaging with a copy of the receipt or invoice for the purchase.

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